Here’s a summary of our Cancellation Policy for renters:

  • If you cancel within the first 24 hours after booking, you’ll be refunded your full booking cost, except the Service Fee.
  • If you cancel more than 15 days prior to your move-in date, you’ll be refunded 50% of your booking cost, minus the Service Fee.
  • Renters are not permitted to cancel less than 15 days prior to their move-in date.

This is our standard cancellation policy, but if your listing owner requires you to sign a custom lease or license agreement, different cancellation terms may apply. If you need more flexibility to cancel, you are free to negotiate special cancellation terms when you sign a custom agreement.

For more information, check out our full Cancellation Policy.

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