What if I need to cancel?

Cancellations (renter), cancels

Julien avatar
Written by Julien
Updated over a week ago

Here’s a summary of our Cancellation Policy for renters:

  • If you cancel thirty (30) days or more in advance of the Move-In Date, you’ll be refunded 50% of your booking cost, minus the Service Fee.

  • Renters are not permitted to cancel less than thirty (30) days prior to their move-in date.

This is our standard cancellation policy, but if your listing owner requires you to sign a custom lease or license agreement, different cancellation terms may apply. If you need more flexibility to cancel, you are free to negotiate special cancellation terms when you sign a custom agreement.

For more information, check out our full Cancellation Policy.

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