Here’s a summary of our Cancellation Policy for renters:
If you cancel within the first 24 hours after booking, you’ll be refunded your full booking cost, except the Service Fee.
If you cancel thirty (30) days or more in advance of the Move-In Date, you’ll be refunded 50% of your booking cost, minus the Service Fee.
Renters are not permitted to cancel less than thirty (30) days prior to their move-in date.
This is our standard cancellation policy, but if your listing owner requires you to sign a custom lease or license agreement, different cancellation terms may apply. If you need more flexibility to cancel, you are free to negotiate special cancellation terms when you sign a custom agreement.
For more information, check out our full Cancellation Policy.